Privacy policy

Last Updated: May 26, 2026

Welcome to relvox. We are committed to maintaining the trust and confidence of our visitors to our web store. In this Privacy Policy, we’ve provided detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others, and how we keep it secure.

By visiting and using https://relvox.shop, you agree to the terms of this Privacy Policy.

1. Personal Information We Collect

When you visit the Site, we collect specific information about your device, your interaction with the Site, and information necessary to process your purchases.

  • Device Information: We automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. We collect Device Information using technologies such as cookies, log files, web beacons, tags, and pixels.
  • Order Information: When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number.

2. How We Use Your Personal Information

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to:

  • Communicate with you regarding your order or customer service inquiries;
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site).

3. Data Security & SSL Encryption

Your security is our top priority. Our store is hosted on Shopify, which provides the online e-commerce platform that enables us to offer our products and services to customers.

All data provided by you is securely transmitted using SSL (Secure Socket Layer) encryption.

We do not store your complete credit card information on our servers. All payments are processed securely through Shopify's secure checkout system and trusted payment providers that comply with industry security standards, including PCI DSS requirements.

 Sharing Your Personal Information

We share your Personal Information with reliable third parties to help us use your Personal Information, as described above.

We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

5. Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

6. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

7. Your Rights (GDPR & CCPA)

If you are a resident of the European Economic Area (EEA), California, or other jurisdictions where applicable privacy laws apply, you may have the right to access, update, correct, or request deletion of your personal information. If you would like to exercise these rights, please contact us using the information provided below.

8. Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Business Information

  • Business Name: relvox
  • Business Phone: +1 (803) 307-3384
  • Business Email: support@relvox.shop
  • Customer Support Response Time: We aim to respond to all customer inquiries within 24 hours.
  • Business Hours: Monday – Friday 9:00 AM – 5:00 PM (GMT-05:00) Eastern Time (US & Canada)
  • Business Address: 1250 Broadway, New York, NY 10001, United States