Shipping policy

Shipping Policy (USA)

At relvox, we are committed to providing a clear, reliable, and transparent shipping experience for our customers in the United States. We specialize in handbags and backpack bags and strive to ensure that your order reaches you safely and on time.

Shipping Destination

We currently ship exclusively to the United States (US). Orders placed for delivery outside the US will not be processed.

Shipping Costs

We offer Free Shipping on all orders within the United States. There are no hidden fees or minimum order requirements.

Delivery Timelines

We work hard to process your order quickly. Our delivery timeline is divided into two stages:

1. Order Processing Time (Handling)

  • Time: 1 – 2 Business Days (Monday to Friday).
  • Order Cutoff Time: 5:00 PM (GMT -4:00).

Note: Orders placed after 5:00 PM (GMT -4:00) or on weekends/public holidays will be processed on the next business day.

2. Shipping Time (Transit)

Time: 4 – 6 Business Days (Monday to Friday).
Carrier: We ship using FedEx to ensure reliable delivery.

Total Estimated Delivery Time: 5 – 8 Business Days.

Order Tracking

Yes, we provide tracking for every order. Once your order has been dispatched (usually within 1-2 business days), you will receive an email confirmation containing your tracking number. You can use this number to monitor your shipment from dispatch to final delivery.

Duties and Taxes

For customers in the United States, there are no additional duties or taxes to pay upon delivery. The price you see at checkout is the final price you pay.

Lost or Delayed Packages

In the rare event that your package is delayed significantly beyond our estimated delivery time, please contact our support team. We will work directly with the carrier to locate your package and resolve the issue immediately.

Secure Payments

All payments on relvox are processed securely through Shopify's secure checkout system and trusted payment providers to ensure a safe and protected shopping experience.

Contact Us

If you have any questions regarding our shipping policy or the status of your order, please contact us at:

Email: support@relvox.shop

Business Information

  • Business Name: relvox
  • Business Phone: +1 (803) 307-3384
  • Business Email: support@relvox.shop
  • Customer Support Response Time: We aim to respond to all customer inquiries within 24 hours.
  • Business Hours: Monday – Friday 9:00 AM – 5:00 PM (GMT-05:00) Eastern Time (US & Canada)
  • Business Address: 1250 Broadway, New York, NY 10001, United States